FAQ – Sunnahform

Yes — 100%. We use secure encryption technology to protect your personal and payment information. Our site is SSL certified, and all payments are processed through trusted gateways like Shopify Payments, PayPal, Apple Pay, and Google Pay.
All transactions are processed in Australian Dollars (AUD). If you're shopping internationally, your bank may convert the amount to your local currency based on current exchange rates.

Visa / MasterCard / AMEX
PayPal
Apple Pay / Google Pay

For Australian orders:
- 3–7 business days
- 1–3 business days
For International orders, delivery takes:
- 5–8 business days
- 7–14 business days
You’ll receive tracking information once your order is dispatched.
Once your order is shipped, you’ll receive a tracking number via email. You can track your package at auspost.com.au/track.

Yes! We ship worldwide via Australia Post International. Shipping fees and delivery times will be displayed at checkout based on your country.
We’ll do our best to help! Contact us at info@sunnahform.com.au with your order number and we’ll follow up with Australia Post to resolve the issue.

Yes. All SunnahForm products are backed by a 7-day manufacturing warranty. If you receive an item with a defect in stitching, fabric, or design, please reach out and we’ll replace it free of charge.

Our warranty does not cover:
- General wear and tear
- Damage caused by misuse, washing errors, or accidents
- Sizing issues outside of the return window

We accept returns within 30 days of delivery, as long as the item:
- Is unworn and unwashed
- Has original tags and packaging
- Has not been damaged or altered
You can choose between a store credit (with free return shipping) or a refund (return shipping costs apply).
Submit a return request through our Returns Portal
We’ll review your request and send you a prepaid return label if eligible.

Yes.
Once your return is received and approved, refunds typically appear in your account within 3–5 business days.